Need to give your users a tool to monitor their cross-application business processes?
That's what we did for one of our big multinational customers:
- Dashboard to visualize the end-2-end process, including the number of instances (orders) currently in process in each step
- highlight the instances risking to be late (orange); send alert mail half a day before getting late (red)
- drill down into the connected systems error logs to find out what is producing the problem
- add notes, link Remedy tickets created to that instance, so that colleagues can see that action is taken
- return status to "green" when all is resolved.
Results:
- less stress: the process managers that the can finally see their process & the status
- less work: status of a specific order and all linked information (from different systems) can be seen at a glance
- less problems: potentially late instances are detected BEFORE they are actually getting late
- higher customer satisfaction: as there a less/no problems
and as always with Axway Decision Insights: implementation was fast and cost effective!
-> ask Patrick Toenz for more details